FAQ's

 

WHAT SIZE ARE YOUR CUPCAKES?

Our Big Cupcakes are standard cupcake size, about 2.5" diameter and our mini cupcakes are 1.5" in diameter. Big Cupcakes give about 3-4 bites and minis are bite-sized. 

WHAT SIZE ARE YOUR CELEBRATION CAKES? 

our sizes are available in 6 inch 7inch 8inch 10inch & 12inch 

WHAT SIZE ARE YOUR BROWNIES & BLONDIES? 

they are are a door wedge size, you will not be disappointed. 

DO YOU CATER FOR VEGAN & GLUTEN FREE? 

we do make vegan & gluten free, however this is only made to order with at least 5 days notice. please contact us directly. 

HOW DOES YOUR CLICK & COLLECT WORK? 

you order your cake online, following our time frames & then you collect your cake from our bakery. It is really that simple. if you require a special date, please get in touch with us directly. Please note Click & Collect orders have to be paid in full at the time of order. Just like an online transaction. You can find all the Click and Collect collection here. 

WHAT IF I NEED TO CANCEL MY ORDER? 

we always where possible try and accommodate changes, however sometimes due to the time schedules we may need to speak to you directly, so in this circumstance please contact us directly. 

For the most recent & regular updates, our FaceBook and Instagram accounts are the best way to keep up to date.

 

T&C's:

All our cakes and cupcakes are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 24 hours of receipt. Sugar & Layer will not accept liability for any complaints made after this time. 

We reserve the right to use photographs of orders we prepare on our website, blog and social channels. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering. 

If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Telephone and online orders cancelled 12 days or more before the delivery/collection date will receive a full refund on the order total; those cancelled within 7 days of delivery/collection will be entitled to a 50% refund; those cancelled within 48 hours of the order date will not be entitled to a refund (although refunds and credit notes may still be provided at S&L’s discretion). 

DO YOU OFFER A WHOLESALE SERVICE?

Yes we do, we supply lots of great companies with our treats already, if you would like more information on this, please contact us directly. 

DELIVERY OF POSTAL ITEMS?

We only currently post Brownies, Blondies & Rocky Road slabs at the moment. We use boxes that are designed to fit through your letterbox. However in the event it is unable to be delivered through your letter box, we ask you are able to ensure it can be left in a safe place as we are unable to accept any liability for this. 

We currently post through Royal Mail. 

VISITING OUR CAKE PARLOUR?

we currently do not supply a menu for our cupcake selection in store as our creative baker change the flavours daily. We can’t hinder their creative juices ;)